REFUNDS, RETURNS AND RIGHT OF CANCELLATION
We do not provide a refund for the reasons such as changing your mind, the change of your personal situation or inaccessible place of delivery after purchase or in some cases, a return charges of 15% of the order value will apply if a customer cancels. However, if the goods are manufactured in faulty, you have 7 working days from delivery (the date on which you receive the items) in which to claim your order for replacement or repair. If you wish to do so, you need to email us within 7 working days from delivery. If any return or exchange accepted by us, they must be in the same condition as received. If the carriers or you open the box to look at the product, please ensure that you do not damage the packaging, box or the product. Please ensure that you re-package the items. All original packaging must be returned with the item.
We have a helpful and friendly customer service team on hand to help you with any matters of this nature. Our lines are open from 9:30am – 5pm, Monday to Sunday. If you prefer, please email us.
Returns and Refunds Enquiries:
If you have received an item which is faulty or damaged, call us or email us within 24 hours of finding out about the damage. We will need to see a few pictures of the damage, taken with a digital camera and then emailed to us.
Please wait to receive authorisation from us before returning an item. Said authorisation will be valid for 7 days from the delivery date of the item in question.
In order for a refund to be made, a full inspection of the item/items needs to be made by our Returns department, in order to check for correct product return and completeness. If we receive an item back as NEW and unused the full amount less the Re-Stocking charge will be refunded to you. This do not includes mattresses. On very rare occasions, you may find that doors or drawers are swollen due to extreme changes in climate.
Please do not refuse the item or return the item if this is so. Such swelling tends to reduce within 7 days. There will be rare occasions where the timber will not settle, in which case you will need to shave or sand a small amount from the side of the door or the bottom of the drawer front. A small amount of furniture wax will protect the furniture in the area where the adjustment has been made. Less than 0.5% of our items of furniture are affected by the process of timber movement. However, customers must be aware that you are purchasing natural wooden furniture when you buy from Woods Furniture and hence there is a small chance that timber movement may occur during shipping. Therefore, stiff doors or stiff drawers are not deemed as defective or faulty. You are purchasing our goods on the understanding that any simple adjustments deemed necessary by the unlikely event of timber movement will be undertaken by the customer and will be paid for by the customer.
In order to prevent any disputes from occurring please ensure that you go over these points with your local specialist.
If for any reason you are not able to facilitate collection of goods on the confirmed date which has been arranged, please inform the carriers at least one full working day ahead of the scheduled collection time. This is so that an alternative date can be arranged. Should the carriers be unable to access the items scheduled for return on the date agreed, return charges will be applied to the customer.
After the 7 day return period has expired, we are unable to accept any items purchased which have been returned unless they are faulty.
In the unlikely event that we deliver damaged or incorrect goods to you, or if you find a defect in the goods for which you need to be compensated, please inform us within 7 days of the date that you receive the goods. Please either call or email us. Please ensure to keep the items in sellable condition and keep the packaging in the same condition that it was provided in.
If we find it impractical to offer to you a replacement, a redelivery, or a re-selection of any faulty or damaged items, Woods Furniture reserves the right to offer to the customer an allowance. This allowance is against a repair or refund. If you return a non-faulty item, we will charge you for the return. Please see return charges for information.
Should the customer or a third party attempt to carry out repairs on the goods, we will not be liable for the resulting loss or damage.
If an alternative carrier service is used (outside of Woods Furniture` normal service) and paid for by the customer, the refund will not include the delivery charge.
If you decide to cancel the order after it has been dispatched, but we have been unable to deliver the item due to events beyond our control (including floods, Acts of God, or weather conditions), the customer will remain liable for the return delivery charge.