Join Our Team

As a leading global e-commerce home furnishings company in the specialty of high-end solid hardwood furniture, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.   

HR Administrator (Open for Application Now)

About the Role

We are looking for a proactive, organised and people-oriented HR Administrator to join our team.

This is a hands-on role covering recruitment, employee relations, HR administration, office operations and internal coordination. The successful candidate will work closely with department managers and employees to ensure our recruitment processes, employee records, workplace communication and day-to-day administrative operations are well managed.

This role would suit someone who is naturally outgoing, approachable and proactive, enjoys communicating with people, follows up on tasks without being asked, and is comfortable taking ownership of a wide range of responsibilities.

As part of the onboarding process, the successful candidate will first develop a strong understanding of the company's key positions, departmental structures, reporting lines and SOPs in order to understand the operational requirements behind each role.

1. Talent Acquisition & Onboarding

• Recruitment Planning: Work closely with department managers to understand the purpose, responsibilities, requirements and SOPs of each position before commencing recruitment.
• Rapid Ad Deployment: Prepare and publish recruitment advertisements across relevant platforms, including but not limited to Seek, LinkedIn, Skykiwi, Xiaohongshu and other suitable channels, within 48 hours of an approved vacancy request.
• Candidate Sourcing: Proactively identify and approach suitable candidates through recruitment platforms, LinkedIn, networking and the company's existing talent database.
• Candidate Shortlisting: Identify and shortlist a minimum of 10 qualified candidates within 14 working days per role, where the candidate market allows.
• Initial Screening: Conduct initial phone/video screenings to assess candidates' experience, communication skills, suitability and availability.
• Interview Coordination: Arrange and coordinate interviews between shortlisted candidates and relevant Department Managers.
• Offer & Employment Process: Coordinate the formal offer process, prepare and execute employment agreements and ensure required documentation is completed accurately.
• Onboarding: Coordinate new employee onboarding and ensure relevant documents, introductions and administrative arrangements are completed.
• New Employee Follow-up: Regularly communicate with new employees during their initial employment period to understand their needs, adaptation, workplace experience and any issues requiring support.
• Probation & Review Tracking: Maintain accurate records of probation/confirmation dates and proactively remind relevant managers about probation reviews, annual reviews and other performance review requirements.
• Talent Database: Maintain an accurate and up-to-date database of qualified candidates and maintain professional relationships with potential candidates for future recruitment requirements.

2. Recruitment Platforms & Employer Brand

• Recruitment Platform Management: Draft, update and publish job advertisements across relevant recruitment and social platforms, subject to approval from the relevant Operations Manager.
• Candidate Engagement: Proactively communicate with potential candidates and build a strong candidate pipeline for current and future vacancies.
• Proactive Networking: During each recruitment campaign, identify and connect with at least 10 potential candidates per recruitment requirement, where appropriate.
• LinkedIn Management: Regularly update the company's LinkedIn presence, including company news, stories, workplace updates and relevant content on a weekly basis.
• Company Profile Management: Maintain and update company information and recruitment profiles to ensure all information is accurate, current and professionally presented.
• Talent Pool Development: Build and maintain a long-term talent pool by keeping in contact with suitable candidates, including candidates who may not be immediately available but could be suitable for future positions.
• HR Database Management: Ensure candidate and employee information is accurately recorded, organised and maintained.

3. Employee Relations & HR Support

• Employee Communication: Maintain regular and positive communication with employees and develop good working relationships across different departments.
• Employee Check-ins: Proactively check in with new and existing employees to understand their workplace experience, concerns, needs and level of adaptation.
• Performance Review Follow-up: Monitor upcoming probation, half-yearly and annual performance reviews and proactively remind Department Managers of required actions.
• Workplace Investigations: Assist with or lead internal investigations relating to workplace accidents, safety incidents, interpersonal conflicts or other employee-related matters.
• Evidence Management: Organise relevant event timelines, physical/digital evidence, meeting records and procedural documentation in a clear and confidential manner.
• Investigative Interviews: Coordinate and conduct appropriate interviews with relevant employees and record accurate meeting minutes.
• Reporting: Prepare professional internal investigation reports and supporting documentation when required.
• Outcome Communication: Communicate investigation outcomes and follow-up actions professionally and appropriately to relevant parties.
• Employee Handbook: Review and update employee handbooks, HR policies and internal procedures when required.
• HR Documentation: Ensure employee records, employment documentation and other HR files are accurately maintained, organised and properly archived.
• Confidentiality: Handle sensitive employee and company information with a high level of confidentiality and professionalism.

4. Office & Administrative Operations

• Office & Showroom Management: Ensure the office and showroom are clean, tidy and professionally presented, with display items correctly arranged and all product labels complete and accurate.
• Key & Access Management: Maintain and manage company office/showroom keys, access cards and related records, ensuring keys are properly allocated, returned and securely stored.
• Office Furniture & Equipment: Coordinate the purchase, replacement and maintenance of office furniture, fixtures and general office equipment.
• Damage & Maintenance Coordination: Proactively identify damaged, missing or faulty office/showroom items and coordinate repairs, replacements or other appropriate follow-up actions.
• Procurement: Arrange purchasing for office and showroom requirements, including stationery, office supplies, furniture, staff birthday gifts, team-building materials and other general administrative items.
• Departmental Purchasing Support: Assist different departments with the purchase of required goods and supplies, ensuring requests are followed up and completed in a timely manner.
• Supplier Coordination: Work with designated company suppliers for purchasing, maintenance, repairs and other administrative requirements, ensuring purchases are made in accordance with company arrangements and approved supplier relationships.
• Corporate Travel: Coordinate flights, accommodation and travel arrangements for business trips and provide clear and detailed travel itineraries.
• Vendor & Store Liaison: Act as a key administrative contact for external suppliers, vendors, property/store management and other third-party contacts.
• Document Administration: Maintain organised filing systems and ensure important company documents, supplier records, purchasing records and administrative documents are properly archived.
• General Administration: Proactively identify and complete day-to-day administrative tasks required to keep the office operating efficiently.
• CEO Support: Assist the CEO with ad hoc administrative, purchasing, coordination and organisational tasks as required.

5. What We Are Looking For

We are looking for a proactive, people-oriented and trustworthy individual who can build positive relationships while maintaining professionalism, objectivity and confidentiality.

• Integrity & Impartiality: Honest, fair and able to remain objective when handling employee matters, conflicts and sensitive situations.
• Cultural Awareness: Comfortable communicating and working with people from different cultural, professional and personal backgrounds.
• Emotional Maturity: Able to listen to different perspectives, handle sensitive conversations calmly and professionally, without taking sides.
• Proactive & Accountable: Takes initiative, follows up independently and ensures tasks are completed without constant supervision.
• Strong Communication: Confident and approachable, with the ability to communicate effectively with employees, managers, suppliers and external parties.
• Fair but Firm: Builds good relationships while maintaining professional boundaries and upholding company policies and standards.
• Confidential & Discreet: Understands the importance of confidentiality when handling employee and company information.
• Organised & Detail-Oriented: Able to manage multiple HR and administrative tasks, prioritise effectively and ensure important deadlines are met.
  

Preferred Experience

• Previous experience in HR, recruitment, administration, operations or a similar role.
• Strong written and verbal English communication skills.
• Experience with recruitment platforms such as Seek and LinkedIn is preferred.
• A background in Accounting, Marketing, Business Administration or a related field would be advantageous.
• Familiarity with New Zealand employment practices is preferred.

6. What Success Looks Like

In this role, success means:

• Recruitment vacancies are actioned quickly and candidates are proactively sourced.
• Managers receive timely support throughout the recruitment and employee review process.
• New employees feel welcomed, supported and regularly checked in with.
• Employee records, agreements and HR documentation are accurate and up to date.
• Probation, Casual-to-Permanent and performance review dates are proactively followed up.
• Potential candidates are continuously added to and maintained within the talent database.
• Workplace issues are handled professionally, objectively and confidentially.
• Office and showroom administration runs smoothly without requiring constant supervision.
• The HR Administrator becomes a reliable point of contact for both managers and employees.
  

If you are a people person who enjoys communicating, organising, following things through and making sure nothing falls through the cracks, we would love to hear from you.

Warehouse Coordinator (Open for Application Now)

Responsibilities

1. Order & Inventory Management
• Manage sales orders, inventory updates and stock allocation across warehouses.
• Coordinate with Customer Service and Warehouse teams to ensure orders are processed accurately and on time.
2. Procurement Support
• Assist with purchase orders, stock replenishment and procurement planning based on sales and inventory needs.
• Support product and pricing information updates for new and existing products.
3. International Logistics
• Coordinate international shipments and work with suppliers, freight forwarders and logistics partners to monitor ETD / ETA and delivery progress.
• Assist with import and dispatch arrangements across New Zealand and Australia.
4. Import Documentation
• Check and maintain import documentation, including invoices, packing lists and shipping documents.
• Follow up with suppliers to resolve documentation issues and ensure shipments are processed smoothly.
5. Supplier & Internal Coordination
• Communicate with overseas suppliers regarding orders, production, shipments and product information.
• Work closely with Marketing, Customer Service, Warehouse and other teams to support smooth operations.
6. Reporting & Administration
• Maintain accurate procurement, inventory and shipment records and provide regular updates to management.
• Support the Procurement and Warehouse teams with other operational tasks as required.

Long-Term Career Opportunities
This role offers strong potential for long-term career development.
As Oak Furniture Store continues to expand across New Zealand and Australia, we are looking for people who are responsible, willing to learn and motivated to grow with the business.
High-performing employees will have opportunities to gain broader experience in:
• Procurement & Supply Chain Management
• Inventory & Logistics Management
• International Logistics & Import Operations
• Supplier Management
• Operations & Team Coordination
• Future Leadership and Management Roles
We believe in developing people for the long term and welcome candidates who are looking to build their career, develop new skills and take on greater responsibilities as the business grows.

• Warehouse Operations & Inventory: Assist with daily warehouse operations, stock organisation, picking, checking and packing customer orders.
• Forklift & Container Operations: Operate a forklift to move furniture and goods, and assist with loading and unloading containers.
• Inventory Management: Use our inventory management system to record, track and conduct stocktakes, and assist with stock transfers between stores.
• Delivery & Logistics: Safely operate a light commercial vehicle to complete customer deliveries and stock transfers between stores.
• Furniture Installation: Deliver, assemble and install furniture at customers’ homes while providing a professional and positive customer experience.
• Warehouse & Equipment Management: Maintain a clean, safe and organised working environment and ensure company vehicles, tools and equipment are properly maintained.
• Safety & Reporting: Follow workplace safety procedures and promptly report equipment faults, damage, hazards or other operational issues to management.

• Valid New Zealand work rights and an IRD number.
• Class 1 Driver Licence and confidence driving a light commercial vehicle.
• Forklift Licence is preferred.
• Previous experience in warehouse, logistics, delivery or furniture is preferred.
• Experience using inventory or warehouse management systems is an advantage.
• Physically fit and comfortable handling and moving heavy furniture.
• Reliable, punctual and responsible with a strong work ethic.
• Good English communication skills, with the ability to communicate professionally with customers, logistics partners and team members.
• Strong attention to detail and the ability to follow processes accurately.
• Able to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced and growing business environment.

• Warehouse & Logistics Management
• Inventory & Supply Chain
• Delivery Team Coordination
• Store & Operations Management
• Other operational and management opportunities

Customer Service Representative Online & Showroom x 2 (Open for Application Now)

In the fun and super busy environment in central Auckland office to host this on-site Customer Service role is based in Auckland to help with project for a period of 6 months. The Customer Service Representative will be responsible for handling customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.

Responsibilities:

This is a casual on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling online customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.

• Pre-Sale & Order Management: Order Processing, Inquiry Handling, Order Placement, Abandoned Order Recovery
• After-Sales & Logistics Support: Resolution Management, Logistics & Claims, Product related after sales issues
• Showroom Operations & Sales: Customer Engagement, Visual Merchandising, Stock Coordination, Facility Security

Skills & Experience:

• Strong Interpersonal Skills for effective communication with customers
• Proven Customer Satisfaction and Customer Experience management abilities
• Experience in Customer Support and Customer Service roles
• Excellent problem-solving skills and attention to detail
• Ability to work well in a team and independently
• Prior experience in retail or furniture industries is a plus
• Relevant qualifications in Customer Service or related fields
• Capable of working in a fast-paced environment

Part Time → Permanent Full | Grow With Us

This role part time role has strong potential to transit into a permanent full-time position within 6 months based on performance.

If you are willing to learn with an excellent communication and problem-solving skills, we'd love to hear from you.

E-commerce Marketing Assistant (Closed)

Overview：

This role is much more than a typical Marketing Assistant position.

You will become the central coordinator within our marketing team, working closely with our Marketing Manager, Designer, Paid Ads Specialist, Customer Success team and external partners to ensure campaigns are delivered accurately on time and to a high standard.

This role is starting with assists a current marketing project in the future 3 to 6 months, there is strong potential to become a full time permanent role after the project is completed.

While you may have a strength in one area—such as graphic design, paid advertising, branding or digital marketing—you'll also be expected to understand how every part of a marketing campaign connects.

You'll gradually learn our eCommerce ecosystem, helping with campaign execution, website operations, EDMs, automation, QA, customer experience and cross-functional coordination.

What You'll Do

Campaign Coordination

• Coordinate the execution of marketing campaigns from planning to launch
• Build project timelines, track progress and follow up with internal stakeholders
• Ensure all campaign assets are completed before launch
• Keep projects organised using project management tools
• Escalate risks or delays before they become problems

Website & E-commerce Operations

• Support Shopify website updates, collections and promotional content
• Assist with promotions, discounts, landing pages and merchandising
• Perform website QA before campaigns go live
• Monitor customer experience across the website

EDM & Marketing Operations

• Assist with EDM campaign setup and scheduling
• Support marketing automation workflows
• Help maintain campaign documentation and SOPs
• Coordinate marketing tasks across different channels
  

Marketing QA
Review marketing assets before release, ensuring they are:

• Technically correct
• Consistent with our brand identity
• Visually appealing
• Clear and persuasive from a marketing perspective
• Consistent across website, EDMs and promotional channels
  

Cross-functional Support

• Work closely with Designers, Paid Ads Specialists and Customer Success
• Understand the basics of each marketing discipline and provide support where required
• Help solve operational issues that impact campaign delivery

Who We're Looking For

We're much more interested in your attitude, communication style and ability to organise work than the number of years you've worked.
You might be:

• A recent graduate with strong practical skills in one marketing discipline
• A junior marketer wanting broader eCommerce experience
• A designer who wants to learn marketing
• Someone from an agency background who enjoys coordinating projects.
  Experience is a bonus—not a requirement.

What Makes Someone Successful in This Role

You are naturally:

• Communicate proactively without waiting to be asked
• Love organising projects and keeping people accountable
• Break large projects into manageable tasks
• Follow through until work is completed
• Enjoy improving processes and solving problems
• Have a good eye for design, branding and customer experience
• Care about quality, not just getting tasks finished

You understand that great marketing isn't only about creating beautiful content—it's about delivering campaigns that are accurate, consistent and effective.

Preferred Skills

You don't need to have all of these, but experience in one or more areas is highly valued:

• Graphic Design (Adobe Creative Suite / Figma / Canva)
• Shopify or other eCommerce platforms
• EDM platforms (Klaviyo, Mailchimp)
• Meta Ads or Google Ads
• Brand Marketing
• Social Media Marketing
• Copywriting
• Google Analytics
• ClickUp, Asana, Monday.com, Notion or similar project management tools
• Basic HTML/CS

Product Consultant (Closed)

Overview：
As a Product Consultant at our Wairau Valley Flagship Experience Centre on Auckland's North Shore, you will be more than just a salesperson—you will be an ambassador for our brand culture and a future leader in training. You will deliver exceptional customer service and expert product knowledge, maximising every sales opportunity to create a memorable experience for each customer. Comprehensive product training and a supportive team culture are all part of the package.

• Enthusiastically greet every customer, proactively understand their needs, and provide expert furniture consultation and solutions to create an outstanding OFS experience.
• Utilise strong product knowledge and sales skills to maximise opportunities through effective strategies such as room styling advice and add-on sales.
• Accurately complete sales orders and related internal documentation to ensure timely and efficient order processing. Assist in managing clearance stock, updating product information, and maintaining the Order Request & Clearance List.
• Collaborate with Customer Service, Purchasing, and Logistics teams to maintain high showroom standards by rotating floor stock, updating displays, and ensuring products are clean and visually appealing.
• Record and report daily sales data (DSR), monitor showroom performance, identify slow-moving items, and propose actionable recommendations.
• Maintain the showroom's cleanliness and ensure displays are tidy and well-presented on a daily basis. This includes tasks such as the regular waxing of timber products and glass cleaning to uphold our high standards.
• Work closely with the Customer Service Manager to complete assigned tasks.
• Collaborate effectively with other departments to ensure smooth and organised customer service operations.

• Proven experience in sales and customer service, ideally selling high-value items such as furniture, bedding or luxury goods.
• Excellent verbal and written English communication skills, with the ability to confidently and professionally build rapport with customers.
• Ability to maintain a positive attitude during busy periods and under pressure, proactively identifying and resolving issues effectively.
• Strong interpersonal skills with a focus on working closely with colleagues to enhance store performance and service levels.
• Open to feedback and eager to learn new skills, demonstrating a positive attitude towards self-improvement and development.
• Excellent organisational skills with the ability to manage multiple responsibilities efficiently while maintaining attention to detail and accuracy.

Junior IT Support Assistant (Closed)

Auckland Central

In the fast-paced world of cross-border e-commerce, a stable, secure, and efficient technical infrastructure is the backbone of business success. We are looking for a Junior IT Support Assistant to join our technical team. In this role, you will assist in ensuring the smooth operation of our systems. This is an ideal entry-level position for fresh graduates or individuals at the early stages of their IT career who are passionate about e-commerce technology, system operations, and data stability.

Key Responsibilities

Website & E-commerce Support

• Maintain website content and assist with product launches. 
• Perform minor front-end updates and fixes using HTML, CSS, and Liquid.
• Assist with pre-launch Quality Assurance (QA) testing to ensure safe and stable deployment of new features and plugins.
• Maintain and troubleshoot third-party apps and platforms to optimise performance.

Data & System Operations

• Execute regular data backups and verify backup integrity in line with company policies.
• Monitor system performance, runtime status, and error logs daily, and report issues promptly.
• Conduct routine system security scans and prepare quarterly reports on findings.

Marketing & Platform Support

• Provide technical support for Google Ads and digital marketing campaigns.
• Assist with Google Merchant Center (GMC) product syncs and basic technical configurations.

Cross-Department IT Support

• Deliver daily IT support to Sales, Warehouse (Dispatch), Marketing, and other departments.
• Assist with office software administration, including Microsoft email accounts, platform access, and permissions. 
• Support hardware installation, configuration, and troubleshooting (PCs, printers, routers, etc.).

IT Training & Awareness

• Train new employees on password policies, phishing awareness, and data privacy standards.
• Organise quarterly internal IT training sessions to introduce system updates, new features, and promote cybersecurity best practices.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Fresh graduates are highly encouraged to apply.
• Technical Skills Basic knowledge of web technologies (HTML, CSS, JavaScript).
• Fundamental programming logic with exposure to at least one language such as Python, PHP, or C#.
• Strong interest in e-commerce platforms and internet-based systems.
• Fast learner with a high sense of responsibility and a proactive, problem-solving attitude.
• Clear communication skills and the ability to follow Standard Operating Procedures (SOPs) accurately.

Product Consultant x 1 (Closed on 05 Feb 2026)

Auckland Northshore

You are passionate about sales and enhancing the retail experience. In our Flagship Experience Center, you will deliver exceptional customer service and product expertise, driving sales opportunities and ensuring a memorable experience for every customer.

Key Responsibilities:

• Deliver outstanding customer service to create an exceptional OFS experience.
• Leverage strong product knowledge and sales skills to achieve daily and weekly sales targets.
• Accurately complete sales orders and internal documentation to ensure timely and efficient order processing.
• Maximise sales through effective selling techniques, including room solutions and add-on opportunities.
• Collaborate with the Customer Service team to maintain high showroom standards by rotating floor stock, updating displays, and ensuring the showroom remains visually appealing.

Skill & Experience:

• Previous sales & customer experience, ideally selling furniture or other high-value items such as cars, bedding, luxury goods / travel, etc.
• Excellent English communication skill in both oral and writing.
• Be able to work under the pressure for problems solving.
• Positive attitude and enthusiasm, especially during busy periods.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• Open to feedback and eager to learn, demonstrating a growth mindset.
• Excellent organisational skills and the ability to manage multiple responsibilities.
  

E-Commerce Marketing Assistant x 1 (Closed on 10 Mar)

Auckland Central

You will be part of our friendly and productive IT–Marketing team. We’re looking for someone who is quick to learn, detail-oriented, and driven, with excellent communication skills and the ability to thrive under high-volume content deadlines.

Your main responsibilities:

• Website UI/UX Optimisation
• Product image editing & generating promotional visual assets creation
• Generating social media visual & copywriting assets
• Launching products to platforms (product information, images, descriptions, variants)
• Supporting social media content creation (photography & video editing)
• Assisting with SEO & SEM by maintaining website contents and ads assets
• Coordinating with suppliers for brand merchandise products, including shipping marks
• Updating third party apps for promotional needs
• Generating EDMS every two weeks
  

What we are looking for:

• Skills in Photoshop, Illustrator, Figma, Canva, Capcut, Mailchimp/Klaviyo and Microsoft Office
• Knowledge of digital marketing strategies/analysis/reporting SEO & SEM
• Great time management, adaptability, and attention to detail
• Communicating skills and quick learning ability and enable to work in a collaborative team environment
• A relevant qualification or experience in Digital marketing/E-commerce (new graduates or pursuing the degree welcome to apply)

Contract Customer Service Consultant (Closed on 8/2025)

Role Description

This is a full-time on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling customer orders, inquiries, providing support after sales, ensuring customer satisfaction, managing customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.

Qualifications

• Strong Interpersonal Skills for effective communication with customers
• Proven Customer Satisfaction and Customer Experience management abilities
• Experience in Customer Support and Customer Service roles
• Excellent problem-solving skills and attention to detail
• Ability to work well in a team and independently
• Prior experience in retail or furniture industries is a plus
• Relevant qualifications in Customer Service or related fields

• Oversee day-to-day warehouse operations to ensure efficiency and accuracy
• Accurately prepare and process customer orders
• Schedule and coordinate deliveries, including booking logistics pick-ups
• Supervise loading and unloading of containers and trucks
• Organize and manage stock within the warehouse for delivery/collection
• Maintain accurate stock levels and ensure proper inventory control
• Ensure showroom stock is well presented and replenished as needed
• Recruit, train, and manage warehouse staff to build a high-performing team
• Monitor KPIs, safety standards, and compliance with company procedures
• Carry out general warehouse and operational duties as required

• Strong leadership and team management skills
• Excellent organizational and time management ability
• Physically capable of performing manual handling tasks (including moving furniture)
• Strong attention to detail and ability to work in a fast-paced environment
• Previous experience in warehouse, logistics, or distribution management (preferred)
• Forklift license (desirable but not essential)
• Willingness to undergo several months of training in Auckland prior to commencing the role in Christchurch

Contract Warehouse Assistant x 2 (Closed on 12.07.25)

Auckland Central 

Key Responsibilities:  

• Accurate and timely receipt of incoming stock (Container Devan).
• Accurate and timely operation of dispatch activity
• Assist with management of periodic cycle count (Stock Take).. 
• Assist with Investigation of variances and identify ways to improve accuracy.
• Assist with process for quality check of stock on receipt and dispatch
• Identify potential hazards and take a proactive approach to safety which includes driving forklifts.
• Ensure accurate record keeping and compliance.
• Daily Orders picking.
• Delivery.
• Reporting to warehouse manger.

Customer Service Full Time | Permanent (Application Closed on 15.03.25)

Location: Mt Wellington

Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity.

Our CS team is looking for a customer service expert to join our busy and fun team. This role will handle wide range of enquires via phone call, digital channel and face to face. You are highly level of computer literacy in Microsoft office, and relevant accounting software is a bonus for creating and reconciling orders, but full training to be provided until you are confident about the role. This role is also involve a small portion of finance works including AP, AR.

To be considered for this role you will have:

Attention to details.

Exceptional customer service and problem-solving skills and the ability to listen, enquire and ascertain customer needs and expectations.

Proficiency with the Microsoft Office suite and the ability to pick up new systems quickly.

Strong willing to leaning on the furniture e-commerce industry.

Strong communication and rapport building skills.

Confident in learning new digital platforms and tech savvy

A can-do attitude.

At OFS

Immersing yourself in a friendly and supportive team environment, and receive some the best work experience, and lifestyle benefits in the market along with:

4 weeks standard holiday

Staff purchase discount

Discounted group medical insurance 

Career growth – we promote internal capability; we have programmed that recognize star performers

Annual pay reviews and career planning

Birthday cake

Warehouse Operator x 2 (Closed)

Location: Auckland Mt Wellington 

We are looking to few more full time crew members to join our friendly warehouse operation team in Ellerslie Auckland, ideally you have a forklift license and experience in logistics & distribution industries, this role involves manual handling and customer services, willing to work in the fun team environment.

Key areas of accountability of the role are:

• Accurately preparing customer orders
• Unloading and loading of containers & trucks
• Moving stock within the Warehouse in preparation for delivery/collection
• Ability to prepare orders in line with set KPI’s
• General Warehouse duties as and when required
• Ability to work in a fast-paced environment with great attention to detail
• Ability to complete the inherent physical requirements of the role including physical, manual handling of furniture
• Effective communication and teamwork skills
• Prior warehouse experience (desirable but not essential)
• Forklift license (desirable but not essential)

Product Consultant x 2 (Closed)

Auckland Northshore

You are passionate about sales and enhancing the retail experience. In our Flagship Experience Center, you will deliver exceptional customer service and product expertise, driving sales opportunities and ensuring a memorable experience for every customer.

Key Responsibilities:

• Deliver outstanding customer service to create the optimal OFS experience.
• Utilize your product knowledge and selling skills to achieve daily and weekly sales targets.
• Ensure accurate completion of sales order paperwork and internal documentation for timely order processing.
• Maximize sales through effective selling techniques, including room solutions and add-on sales.
• Collaborate with the Showroom Manager to uphold showroom standards, including visual merchandising and pricing accuracy.

Skill & Experience:

• Previous sales & customer experience, ideally selling furniture or other high-value items such as cars, bedding, luxury goods / travel, etc.
• Excellent English communication skill in both oral and writing.
• Be able to work under the pressure for problems solving.
• Positive attitude and enthusiasm, especially during busy periods.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• Open to feedback and eager to learn, demonstrating a growth mindset.
• Excellent organizational skills and the ability to manage multiple responsibilities.

Showroom & Inventory Assistant  x 1 (Closed)

Auckland Central

You are passionate about communicate with people, comfortable to be dealing with all customer's questions and providing excellent customer service experience.

Skill you would need:

• Be a sales & inventory focused dynamo and love retail sales and good with numbers.
• Well-developed communication and listening skills.
• Previous experience in a retail environment.
• Be computer literate.
• Must work on the full weekends and according to the roster.
• Reliable and enthusiastic.
• Well-presented.
• A team player.
• Willing to learn and to teach others.

E-Commerce Marketing Assistant  x 1 (Closed)

Auckland Central 

You would be working in our friendly small marketing team, you must have strong willingness to learn on the job, great communication skills ,be able to work under the pressure of high volume contents. Your main areas of responsibility will be associated with the following:

• Content creation, and publishing on the website.
• Photos and videos editing.
• Website SEO and E-Commerce content.
• Marketing and Social media content creation and planning.
• Sales support (Support day-to-day running, pitching in with sales team).

Qualification & Experience:

A relevant qualification or experience in Digital marketing/E-commerce (new graduates or pursuing the degree welcome to apply)
A knack for social media and storytelling
Basic knowledge of digital marketing strategies/analysis/reporting, and SEO
Preferable knowledge in using photo editing, design software, media and e-mailing tools, and Microsoft Office.
Great energy and open to learning in a collaborative team environment.
Experience in social media community management & e-mailing (Meta Business, Mailchimp). SEO & Marketing tools (Google Analytics, reporting on content success). E-commerce content & photo editing (Lightroom, photoshop, Customer Intelligence). Experience in liquid language or other similar.

Online Customer Service Representative  x 1 (Closed)

Auckland Central 

Calling for passionate people to join our existing busy & fun team in central Auckland office. You will be trained for industry knowledge to help customer on our solid hard wood furniture products.

Key Responsibilities:  

• Delivery of exceptional Customer Service by answering general
   inquiries and managing sales orders in a timely and professional manner.
• Providing pricing and international & national freight quotations along with entering customer orders  
• Raising purchase orders and tracking order progression
• Organizing freight, liaising with freight providers
• Maintaining accurate inventory control and reconciliation of stocks
• Generating invoices on a daily basis along with initiating the credit note
   process
• Abounded orders recovery
• Administration duties including reports for internal and external parties as
  required.
About you:
• 2-3 years of work experience in customer service, furniture product-related role is preferred
• Exceptional customer service & problems solving skills
• Strong interpersonal skills, professional, prompt, and courteous
• Detail oriented and organized
• Fluent, business-level English
• Excellent oral and written communication
• ERP experience (Xero), excel skills useful 

Warehouse Assistant Crew Member x 2 (Closed)

Auckland Central 

Key Responsibilities:  

• Accurate and timely receipt of incoming stock (Container Devan).
• Accurate and timely operation of dispatch activity
• Assist with management of periodic cycle count (Stock Take).. 
• Assist with Investigation of variances and identify ways to improve accuracy.
• Assist with process for quality check of stock on receipt and dispatch
• Identify potential hazards and take a proactive approach to safety which includes driving forklifts.
• Ensure accurate record keeping and compliance.
• Daily Orders picking.
• Delivery.
• Reporting to warehouse manger.