Join Our Team

As a leading global e-commerce home furnishings company in the specialty of high-end solid hardwood furniture, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.         

E-Commerce Marketing Assistant x 1 (Open for Apply)

Auckland Central

You will be part of our friendly and productive IT–Marketing team. We’re looking for someone who is quick to learn, detail-oriented, and driven, with excellent communication skills and the ability to thrive under high-volume content deadlines.

Your main responsibilities:

• Product image editing & assisting with promotional assets creation
• Uploading products to platforms (product information, images, descriptions, variants)
• Supporting social media content creation (photography & video editing)
• Assisting with SEO & SEM by maintaining website contents and analysing campaign performance                              
• Maintaining platform ETA updates
• Organising and managing data backup and filing
• Coordinating with suppliers for brand merchandise products, and third party apps.
• Assisting with monthly EDMS

You have:

• Skills in Photoshop, Illustrator, Canva, Capcut, Mailchimp/Klaviyo and Microsoft Office
• Knowledge of digital marketing strategies/analysis/reporting SEO & SEM
• Great time management, adaptability, and attention to detail
• Communicating skills and quick learning ability and enable to work in a collaborative team environment
• A relevant qualification or experience in Digital marketing/E-commerce (new graduates or pursuing the degree welcome to apply)

Please submit your resume, cover letter and portfolio to alleng@oakfurniturestore.com.au
Please note that this is an office-based role.

Contract Customer Service Consultant x 2 (Open for apply)

Role Description

This is a full-time on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling customer orders, inquiries, providing support after sales, ensuring customer satisfaction, managing customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.

Qualifications

• Strong Interpersonal Skills for effective communication with customers
• Proven Customer Satisfaction and Customer Experience management abilities
• Experience in Customer Support and Customer Service roles
• Excellent problem-solving skills and attention to detail
• Ability to work well in a team and independently
• Prior experience in retail or furniture industries is a plus
• Relevant qualifications in Customer Service or related fields

• Oversee day-to-day warehouse operations to ensure efficiency and accuracy
• Accurately prepare and process customer orders
• Schedule and coordinate deliveries, including booking logistics pick-ups
• Supervise loading and unloading of containers and trucks
• Organise and manage stock within the warehouse for delivery/collection
• Maintain accurate stock levels and ensure proper inventory control
• Ensure showroom stock is well presented and replenished as needed
• Recruit, train, and manage warehouse staff to build a high-performing team
• Monitor KPIs, safety standards, and compliance with company procedures
• Carry out general warehouse and operational duties as required

• Strong leadership and team management skills
• Excellent organisational and time management ability
• Physically capable of performing manual handling tasks (including moving furniture)
• Strong attention to detail and ability to work in a fast-paced environment
• Previous experience in warehouse, logistics, or distribution management (preferred)
• Forklift license (desirable but not essential)
• Willingness to undergo several months of training in Auckland prior to commencing the role in Christchurch

Contract Warehouse Assistant x 2 (Closed on 12.07.25)

Auckland Central 

Key Responsibilities:  

• Accurate and timely receipt of incoming stock (Container Devan).
• Accurate and timely operation of dispatch activity
• Assist with management of periodic cycle count (Stock Take).. 
• Assist with Investigation of variances and identify ways to improve accuracy.
• Assist with process for quality check of stock on receipt and dispatch
• Identify potential hazards and take a proactive approach to safety which includes driving forklifts.
• Ensure accurate record keeping and compliance.
• Daily Orders picking.
• Delivery.
• Reporting to warehouse manger.

Customer Service Full Time | Permanent (Application Closed on 15.03.25)

Location: Mt Wellington

Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity.

Our CS team is looking for a customer service expert to join our busy and fun team. This role will handle wide range of enquires via phone call, digital channel and face to face. You are highly level of computer literacy in Microsoft office, and relevant accounting software is a bonus for creating and reconciling orders, but full training to be provided until you are confident about the role. This role is also involve a small portion of finance works including AP, AR.

To be considered for this role you will have:

Attention to details.

Exceptional customer service and problem-solving skills and the ability to listen, enquire and ascertain customer needs and expectations.

Proficiency with the Microsoft Office suite and the ability to pick up new systems quickly.

Strong willing to leaning on the furniture e-commerce industry.

Strong communication and rapport building skills.

Confident in learning new digital platforms and tech savvy

A can-do attitude.

At OFS

Immersing yourself in a friendly and supportive team environment, and receive some the best work experience, and lifestyle benefits in the market along with:

4 weeks standard holiday

Staff purchase discount

Discounted group medical insurance 

Career growth – we promote internal capability; we have programmed that recognize star performers

Annual pay reviews and career planning

Birthday cake

Warehouse Operator x 2 (Closed)

Location: Auckland Mt Wellington 

We are looking to few more full time crew members to join our friendly warehouse operation team in Ellerslie Auckland, ideally you have a forklift license and experience in logistics & distribution industries, this role involves manual handling and customer services, willing to work in the fun team environment.

Key areas of accountability of the role are:

• Accurately preparing customer orders
• Unloading and loading of containers & trucks
• Moving stock within the Warehouse in preparation for delivery/collection
• Ability to prepare orders in line with set KPI’s
• General Warehouse duties as and when required
• Ability to work in a fast-paced environment with great attention to detail
• Ability to complete the inherent physical requirements of the role including physical, manual handling of furniture
• Effective communication and teamwork skills
• Prior warehouse experience (desirable but not essential)
• Forklift license (desirable but not essential)

Product Consultant x 2 (Closed)

Auckland Northshore

You are passionate about sales and enhancing the retail experience. In our Flagship Experience Center, you will deliver exceptional customer service and product expertise, driving sales opportunities and ensuring a memorable experience for every customer.

Key Responsibilities:

• Deliver outstanding customer service to create the optimal OFS experience.
• Utilize your product knowledge and selling skills to achieve daily and weekly sales targets.
• Ensure accurate completion of sales order paperwork and internal documentation for timely order processing.
• Maximize sales through effective selling techniques, including room solutions and add-on sales.
• Collaborate with the Showroom Manager to uphold showroom standards, including visual merchandising and pricing accuracy.

Skill & Experience:

• Previous sales & customer experience, ideally selling furniture or other high-value items such as cars, bedding, luxury goods / travel, etc.
• Excellent English communication skill in both oral and writing.
• Be able to work under the pressure for problems solving.
• Positive attitude and enthusiasm, especially during busy periods.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• Open to feedback and eager to learn, demonstrating a growth mindset.
• Excellent organizational skills and the ability to manage multiple responsibilities.

Showroom & Inventory Assistant  x 1 (Closed)

Auckland Central

You are passionate about communicate with people, comfortable to be dealing with all customer's questions and providing excellent customer service experience.

Skill you would need:

• Be a sales & inventory focused dynamo and love retail sales and good with numbers.
• Well-developed communication and listening skills.
• Previous experience in a retail environment.
• Be computer literate.
• Must work on the full weekends and according to the roster.
• Reliable and enthusiastic.
• Well-presented.
• A team player.
• Willing to learn and to teach others.

E-Commerce Marketing Assistant  x 1 (Closed)

Auckland Central 

You would be working in our friendly small marketing team, you must have strong willingness to learn on the job, great communication skills ,be able to work under the pressure of high volume contents. Your main areas of responsibility will be associated with the following:

• Content creation, and publishing on the website.
• Photos and videos editing.
• Website SEO and E-Commerce content.
• Marketing and Social media content creation and planning.
• Sales support (Support day-to-day running, pitching in with sales team).

Qualification & Experience:

A relevant qualification or experience in Digital marketing/E-commerce (new graduates or pursuing the degree welcome to apply)
A knack for social media and storytelling
Basic knowledge of digital marketing strategies/analysis/reporting, and SEO
Preferable knowledge in using photo editing, design software, media and e-mailing tools, and Microsoft Office.
Great energy and open to learning in a collaborative team environment.
Experience in social media community management & e-mailing (Meta Business, Mailchimp). SEO & Marketing tools (Google Analytics, reporting on content success). E-commerce content & photo editing (Lightroom, photoshop, Customer Intelligence). Experience in liquid language or other similar.

Online Customer Service Representative  x 1 (Closed)

Auckland Central 

Calling for passionate people to join our existing busy & fun team in central Auckland office. You will be trained for industry knowledge to help customer on our solid hard wood furniture products.

Key Responsibilities:  

• Delivery of exceptional Customer Service by answering general
   inquiries and managing sales orders in a timely and professional manner.
• Providing pricing and international & national freight quotations along with entering customer orders  
• Raising purchase orders and tracking order progression
• Organizing freight, liaising with freight providers
• Maintaining accurate inventory control and reconciliation of stocks
• Generating invoices on a daily basis along with initiating the credit note
   process
• Abounded orders recovery
• Administration duties including reports for internal and external parties as
  required.
About you:
• 2-3 years of work experience in customer service, furniture product-related role is preferred
• Exceptional customer service & problems solving skills
• Strong interpersonal skills, professional, prompt, and courteous
• Detail oriented and organized
• Fluent, business-level English
• Excellent oral and written communication
• ERP experience (Xero), excel skills useful 

Warehouse Assistant Crew Member x 2 (Closed)

Auckland Central 

Key Responsibilities:  

• Accurate and timely receipt of incoming stock (Container Devan).
• Accurate and timely operation of dispatch activity
• Assist with management of periodic cycle count (Stock Take).. 
• Assist with Investigation of variances and identify ways to improve accuracy.
• Assist with process for quality check of stock on receipt and dispatch
• Identify potential hazards and take a proactive approach to safety which includes driving forklifts.
• Ensure accurate record keeping and compliance.
• Daily Orders picking.
• Delivery.
• Reporting to warehouse manger.