If you have a permanent NZ urban address, we are able to deliver online orders to you. If you do not have this, we are unable to deliver online orders to you. We need to do a manual quotation for all RD address, please inquire through the phone at 09 579 9866 or e mail to email@example.com.
The date detailed in the confirmation email we send to you is the date we will aim to have your goods to you by. If the email did not contain a date we will do our best to have the goods to you according to the time scales on the products on your order.
Any changes we or you make to an existing order will impact when it is delivered. The original confirmed delivery date may therefore not be attainable. If this is the case we will provide you with a new delivery date as quickly as is possible.
The responsibility for providing a safe way to access the place of delivery from the public highway is yours. Should the delivery staff or carriers deem the route unsafe then they will refuse delivery until it is made safe. Items are usually delivered using a 7.5 tonne truck. Please ensure that your property is accessible.
If there is no safe way to access the property and we are therefore unable to deliver, we reserve the right to cancel your order and then to refund payments, subject to our policy on returns.
The one and two man delivery service: Should you be unable to take the delivery on the arranged date, please inform the carrier service at least 48 hours in advance. This is so that another date can be arranged. On the new arranged date, return charges will apply if the carriers can then not access the place of delivery.
The parcel carrier service: If at the time of attempted delivery you are not available, a card with details of the delivery will be left at the place of delivery. It is then your responsibility to contact the carriers and arrange redelivery. If more than 48 hours is left the furniture may then be returned to Woods Furniture and return charges will apply to you. The return charge will also apply if on delivery there is no safe way to access the property.
We are not liable to loss or damage due to delay due to unforeseen circumstances or reasonable delay, outside of Woods Furniture’ reasonable control. Carriers will not offer Saturday drops or timed drops.
Should you receive an item as damaged, please call us so that we can put the problem right as soon as we can. Please call or email us rather than instruct a carrier to arrange to exchange the goods. It is essential that you inform us of the damage within 24 hours.
It is essential that we have proof of the damage in order to refund, exchange or facilitate allowance. This proof needs to be in photographic form. Please note: If an item is delivered via parcel service please inspect the external packaging for obvious signs of damage. Any signs of damage should be signed for as damaged at the time of the delivery. Failure to do so, may slow the exchange procedure.
A mattress ‘only’ order will be dispatched by carrier within 14 working days.
Should you choose to have items delivered to a third party carrier, we do not accept responsibility or liability for damage to the goods. When you use your own third party carrier, the risk involved in the forwarding delivery is your own.
If you order multiple items, we will give you a dispatch date worked out based on the longest lead time. Should multiple orders be placed to be delivered to the same address, the items will be grouped and the dispatch date will again be worked out based on the longest lead time.