Return & Exchange Policies

New and Unused Items:

We accept returns or exchanges for new and unused items only. Please contact our customer service team within 5 working days of delivery. Returns are subject to a 15% restocking service fee and returning transport costs. Items must be in their original condition and packaging.

Faulty Items:

If you receive a faulty item, please provide photos of the damage and keep the item in its original condition and packaging. If a replacement or repair isn’t possible, we will accept the return and may issue a refund or store credit.

Non-Returnable Items:

The following items cannot be returned or exchanged:

• Used or Lightly Opened Items
• End of Line Clearance Sales
• Defect Clearance Sales
• Mattresses & Pillows
• Pre-Order Special Orders

Cancellations:

Cancellations or refunds are not available due to changes in personal circumstances, change of mind, or inaccessible delivery locations.

Return Rules:

All returned items will be inspected by our team. If approved, refunds will be issued minus the 15% restocking fee and return costs.

Return Address:

All returns must be approved before being sent. Please address all returns to:163 Maura Road, Mt Wellington, Auckland 1051

For any issues or inquiries, please email our customer service team at sales@oakfurniturestore.co.nz from Monday to Saturday, 9:30 am – 5:00 pm.